A. If you wish to change the number of people or nights, you have to inform us as soon as possible by e-mail, to: firstname.lastname@example.org. On that e-mail, you must mention the reservation number, provided on the confirmation we sent you.
If you wish to change your selected property, you must cancel your reservation first, by sending an e-mail to: email@example.com. On this e-mail, you must mention the reservation number provided in your voucher. Only afterwards, you will be able to do a new reservation.
Any changes will incur additional fees or total loss of the money already paid at the booking process.
If you wish to cancel your booking, please note that the deposit payment will not be refundable, even if you do cancel it more than 30 days prior to your arrival.
As far as the remaining balance of your stay is already paid, each owner establishes the conditions regarding cancellation. This information is provided on your voucher, and also on the property’s details section.
For a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period:
- More than 90 days before: 20% of the total amount;
- 60-89 days before: 30% of the total amount;
- 30-59 days before: 50% of the total amount;
- Less than 30 days before: 100% of the total amount;
We suggest you to read our Terms of Conditions.
We recommend you to take out a Travel Insurance with cover in case of cancellation or changes to your booking.