FAQ

A. You can pay by bank transfer, in which case you will have to send us proof of the transfer within 48 hours, by e-mail to: bookings@homes2stay.com, mentioning the pending reservation number.

Or, you can pay by credit card, using our PayPal Technology Web service. (5% extra fee will apply).

A. The remaining balance concerning to your stay should be paid in cash or by an alternative payment method, which may have been established by the owner of your selected property.

A. The remaining balance is usually paid in cash but some property owners may give you other options of payment.
We suggest you to check the property’s details section in order to find this information.

A. If you need an invoice, you should request it by e-mail to bookings@homes2stay.com, 48 hours prior to your arrival, mentioning your reservation number.

A. Yes, there is a damage deposit that must be delivered upon your check-IN time.
We kindly ask you to check the the total amount on the property’s detail section.
The damage deposit is required in cash or through your credit card details.

The damage deposit will not be refundable in any of the following situations:

* If you don’t return the keys that are given to you at check-in;
* If you don’t leave the property at the established check-out time;
* If you damage the property, furniture or other equipment;
* If you have more guests than previously indicated on your booking form;
* If you leave the property in an unreasonably dirty condition requiring more than the usual amount of cleaning;